Operations Manager

Position Overview: We seek a dynamic and experienced Operations Manager to oversee our organization's daily administrative, facility, procurement, and logistical functions. The Operations Manager will play a critical role in ensuring the smooth operation of our programs and services, optimizing efficiency, and maintaining high standards of quality and compliance.

Key Responsibilities

Administrative Management:

• Manage and supervise administrative staff, including receptionists and office assistants.
• Develop and implement administrative policies, procedures, and systems to streamline operations and enhance productivity.
• Oversee office operations, including facilities management, procurement, and vendor relations.
• Maintain inventories for all sites.
• Ensure compliance with organizational policies, regulatory requirements, and best practices.

Facilities Management:

• Oversee the maintenance and upkeep of facilities at all four OBT locations.
• Develop and implement facilities management plans and schedules to ensure a safe, clean, and functional environment for staff, participants, and visitors.
• Coordinate repairs, renovations, and upgrades as needed, working with external contractors and vendors to ensure timely and cost-effective completion.
• Conduct regular inspections of facilities to identify maintenance issues, safety hazards, and compliance concerns, taking corrective action as necessary.
• Manage facility-related budgets, expenses, and contracts, tracking costs and expenses to ensure adherence to budgetary guidelines.
• Develop emergency preparedness and response plans for facilities, ensuring compliance with health and safety regulations and organizational policies.

Program Support:

• Collaborate with program managers to support the implementation of program initiatives and activities.
• Coordinate logistics for events, workshops, and training sessions, including scheduling, venue selection, and resource allocation.
• Process weekly stipends for participants in collaboration with program directors.
• Technology and Systems Management:
• Oversee the selection, implementation, and maintenance of technology systems and software applications to support organizational operations.
• Provide training and support to staff on the use of technology tools and platforms.
• Ensure data integrity and security through the implementation of data management protocols and practices.
• Identify opportunities for process automation and efficiency improvements through technology solutions.
• Work as liaison between staff and IT contractor.

• Foster a positive and inclusive work environment that promotes collaboration, innovation, and continuous improvement.
• Provide leadership, guidance, and mentorship to staff, promoting professional growth and development.
• Encourage teamwork, communication, and knowledge sharing across departments and functional areas.

Qualifications:

• Bachelor's degree in business administration, operations management, or a related field or 5 years of relative experience.
• Minimum of 5 years of experience in operations management, preferably in a nonprofit or social services organization.
• Proven track record of success in overseeing administrative functions, program support, technology systems, and financial management.
• Strong leadership and management skills, with the ability to inspire and motivate teams to achieve goals and objectives.
• Excellent communication, interpersonal, and problem-solving abilities.
• Demonstrated commitment to diversity, equity, and inclusion principles.
• Proficiency in Microsoft Office Suite and experience with database management systems and other technology tools.
• Knowledge of nonprofit regulations, compliance requirements, and best practices is highly desirable.

Benefits 

In addition to your cash compensation, you will have access to OBT's benefits plans, including offerings through UnitedHealth Oxford and MetLife Dental. At no cost to you, we provide an Employee Assistance Program (EAP) and life insurance. Moreover, you can participate in our 403B plan, commuter benefits, pet insurance, and Plum discounts. Eligibility details for these benefits will be provided during your onboarding process. 

Paid Time Off - PTO  

OBT offers a comprehensive Paid Time Off policy, including:  

• 105 hours annually of paid time off (accrued monthly) with unlimited rollover.  
• 84 hours of sick and safe leave (accrued monthly)  
• 10 paid agency holidays plus 2 flex holidays of your choosing  
• 5 days paid for agency closure the last week of the year.  
• Summer Fridays (closing at noon) July 1 – Memorial Day